Frequently Asked Questions
Everything you need to know about shopping with Decoraze Brand.
What are your shipping times and costs?
We offer free standard shipping on all orders over $75. Most orders are processed within 1-2 business days and typically arrive within 5-7 business days depending on your location.
What is the Decoraze Brand return policy?
We want you to love your purchase. If you are not completely satisfied, you can return any item in its original condition within 30 days of delivery for a full refund or exchange.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, Decoraze Brand ships to the United States, Canada, and select European countries. Shipping rates and delivery times for international orders are calculated at checkout.
How do I contact customer support?
Our dedicated support team is available Monday through Friday from 9 AM to 6 PM EST. You can reach us via the 'Contact Us' page or by emailing support@decorazebrand.com.